Privacy Policy

Focusing on network solutions and security solutions as its core businesses, SAXA, Inc. (hereinafter referred to as "the Company") aims to contribute to the development of a better society through the development, production, sales, maintenance, and service of solutions that satisfy our customers.
Recognizing that the appropriate protection of information that can identify specific individuals (“personal information”), especially the personal information of our customers, is a social responsibility, the Company promotes the following initiatives for all personal information it handles:

1The Company complies with laws, regulations, and guidelines related to the protection of personal information. All directors and employees (including part-time staff and temporary workers) are trained to understand the importance of personal information protection and to implement appropriate handling practices.
2The Company establishes a personal information protection management system and a management structure. Each department handling personal information appoints a manager responsible for ensuring proper management of personal information.
3The Company uses acquired personal information only for the purposes communicated to customers at the time of acquisition. When personal information is entrusted to the Company by other entities, the Company handles the information appropriately within the contractual scope agreed upon with the entrusting party.
4When requesting customers to provide personal information, the Company will, in principle, inform them of the purpose of use, the third parties to whom the information may be disclosed, and the contact information for inquiries.
5The Company implements appropriate safety measures, including technical measures, to prevent unauthorized access, loss, destruction, alteration, or leakage of personal information. These safety measures are reviewed as needed, and corrective actions are taken where necessary.
6Except where required by law or other legitimate reasons, the Company will not disclose personal information to third parties without the consent of the individual concerned.
7When providing or entrusting personal information to third parties, the Company ensures, through contractual obligations or other measures, that such third parties prevent leakage or further disclosure of the information.
8If customers request disclosure, correction, deletion, or suspension of use of their personal information, the Company will respond within a reasonable scope and timeframe. Please consult our Personal Information Protection Consultation Desk or your sales representative.
9The Company continuously reviews and improves all aspects of its personal information protection management system, including this privacy policy.

Created: April 1, 2005
Last Updated: July 1, 2024
SAXA, Inc,
President & C.E.O.,
SAITO Masatoshi.

Personal Information Protection Consultation Desk

For complaints or inquiries regarding the handling of personal information, please contact the following:

General Affairs Department, SAXA, Inc.
Address: NBF Platinum Tower 1-17-3, Shirokane, Minato-ku, Tokyo 108-8050, Japan
TEL:+81-3-5791-5511 　 FAX:+81-3-5791-5562

Matters Regarding the Personal Information Protection Officer

Personal Information Protection Officer:
SAXA, Inc,
HASEGAWA Masaharu, Director and Associate Senior Executive Officer.

Matters Published Under the "Act on the Protection of Personal Information"

The Company publishes the following matters in compliance with the Act on the Protection of Personal Information (hereafter the "Personal Information Protection Act").

Matters Regarding the Publication of the Purpose for Use of Personal Information

The Company specifies the purpose of use of any personal information it collects at the time of collection and utilizes such information for the purposes listed below.

1Sending requested materials or documents regarding the Company’s products and services to individuals who have made such requests
2Delivery of the Company’s products to customers who have adopted or purchased them
3Provision of the Company’s services to customers utilizing them
4Issuing invoices and confirming payments from customers using the Company’s products and services
5Communications and guidance related to maintenance services for customers using the Company’s products and services
66Confirming applications for events/seminars related to the Company’s products and services and sending admission tickets or vouchers
7Providing product information and related communications to individuals who applied for or attended events/seminars related to the Company’s products and services
8Confirming applications for IR-related events/seminars and sending admission tickets or vouchers
9Providing IR-related information to individuals who applied for or attended IR-related events/seminars
10Sending tokens of appreciation to customers who participated in surveys or similar activities
11Performing tasks related to services contracted to the Company
12Sending materials or contacting individuals interested in employment opportunities with the Company
13Managing employees engaged in the Company’s business operations and related communications
14Handling individual number-related administrative tasks for employees (including their dependents):
1. （1）Preparing tax withholding slips for salaries and retirement income
2. （2）Filing notifications related to resident taxes
3. （3）Filing notifications for unemployment insurance
4. （4）Filing notifications for health insurance and employee pension insurance
5. （5）Filing notifications for stock ownership plans
15Handling individual number-related administrative tasks for employees’ spouses:
1. （1）Filing notifications for Category III insured persons of the National Pension
16Handling individual number-related administrative tasks for individuals other than employees:
1. （1）Preparing payment records for remuneration and fees
2. （2）Preparing payment records for dividends, surplus distributions, and fund interest
3. （3） Preparing payment records for real estate usage fees
4. （4）Preparing payment records for compensation related to the acquisition of real estate

Matters to be Made Accessible to the Individual Regarding “Personal Information Subject to Disclosure"

The personal information subject to disclosure and the purposes of its use are as follows;

Type of Personal Information Subject to Disclosure	Summary of Personal Information Subject to Disclosure	Purpose of Use
Information of customers using the Company’s products and services	Name, address, phone number, and other contact information provided by customers, as well as information regarding the products and services they use	Sending the Company’s products, materials, etc. Providing the Company’s services. Billing and payment confirmation. Communicating information related to maintenance services. Providing information about the Company’s products, etc. Analyzing information to operate, improve, and develop products/services
Information of individuals seeking employment with the Company	Personal attributes, such as name, date of birth, gender, address, contact information and other information necessary for employee management	Managing information for individuals seeking employment with the Company Communication with individuals seeking employmen Collecting and communicating information necessary for business operations
Personal information of employees engaged in the Company’s business operations	Personal attributes, such as name, date of birth, gender, address, contact information and other information necessary for employee management	Managing the Company’s employees Communication related to employee management. Notifications to government agencies Collecting and communicating information necessary for business operations
Personal information of the Company’s officers	Personal attributes, such as name, date of birth, gender, address, contact information and other information necessary for officer management	Notifications to public authorities Exercise of rights and performance of obligations based on laws and regulations Collection and communication of information necessary for business operations
Personal information of employees and officers of business partners	Personal attributes, such as name, date of birth, gender, address, contact information and other information necessary for business partner management	Providing information on the proper use, quality, safety, and efficacy of products and services Analyzing information to operate, improve, and develop products/services Introducing, sending, and providing new products/services in each business and promoting their sales Fulfilling business-related tasks and exercising rights Collecting and communicating information necessary for business operations
Personal information of shareholders	Personal attributes, such as name, date of birth, gender, address, contact information and other information necessary for shareholder management	Exercising rights and fulfilling obligations under laws and the Company’s Articles of Incorporation Sending year-end reports and other materials and communicating with shareholders Conducting shareholder management, such as preparing shareholder data in accordance with various legal standards

Matters to be Made Accessible to the Individual Regarding "Joint Use"

The following personal information data will be jointly used in accordance with the details provided below.

Items of Personal Information Data for Joint Use	Purpose of Joint Use	Scope of Parties for Joint Use	Responsible Manager
Name, address, phone number, fax number, email address, company (organization) name, job title, information on installations, equipment, devices, services, etc., as well as repair history (repair details, results, and cause of failure)	Communication of information necessary for the maintenance and service of SAXA products	SAXA, Inc. SAXA Business System, Inc. SAXA Techno, Inc.	SAXA, Inc.

Matters Regarding Procedures for Handling “Requests for Disclosure, etc."

The Company responds to requests from individuals or their proxies for disclosure, correction, suspension of use, etc. (“disclosure, etc.") of Personal Information Subject to Disclosure.

1.Submission Address for “Requests for Disclosure, etc.”

For requests for disclosure, etc., please attach the required documents to the designated application form and mail them to the following address.
We would appreciate it if you could indicate "a request for disclosure, etc., enclosed" in red ink on the envelope

Personal Information Protection Consultation Desk: Personal Information Protection Consultation Desk, SAXA, Inc.
Address: NBF Platinum Tower, 1-17-3 Shirokane, Minato-ku, Tokyo, 108-8050, Japan

2.Documents (Forms) Required for “Requests for Disclosure, etc.”

Please download the Personal Information Inquiry Sheet, our designated application form, complete all required fields, and mail it with the following documents for identity verification.

Personal Information Inquiry Sheet [PDF: 149KB]

Documents for identity verification

For personal information related to business contacts, such as workplace contact information:: A document proving affiliation with the relevant organization (e.g., certificate of employment)

For personal information related to private contacts, such as home contact information:

Any one of the following documents:

1Copy of a driver's license
2Copy of a passport
3Copy of a health insurance card
4Family register or abstract (original, issued within 3 months)
5Copy of a certificate of residence (original, issued within 3 months)

3.“Requests for Disclosure, etc.” Through a Proxy

When the requestor is a statutory representative of a minor or an adult ward, or a proxy authorized by the individual to make the request, please submit the following documents along with the above-mentioned items by mail or in person:

For parents or guardians:

1The Company’s prescribed declaration form
2A copy of the family register or a health insurance card listing dependents

For adult wards other than parents or guardians:

1The Company’s prescribed declaration form
2A copy of an official document showing the relationship between the individual and the adult ward
3A copy of a document to verify the identity of the adult ward
(e.g., driver's license or passport)

For proxies authorized by the individual:

11. The Company’s prescribed power of attorney.
22. A copy of the individual’s seal registration certificate

4.Fees for “Requests for Disclosure, etc.” and the Collection Methods

For requests for disclosure of personal information subject to disclosure:

550 yen per application
If mailing, include 550 yen in postage stamps with the application documents.

*If the fee is insufficient or not included, you will be notified.
*If payment is not made within the specified period, the request will be considered as not submitted.

For requests for correction, addition, deletion, suspension of use, or suspension of provision of personal information subject to disclosure to third parties:: No fees are required.

5.Method of Responding to “Requests for Disclosure, etc.”

Responses will be provided in writing to the address stated in the application form.

6.Purpose of Use of Personal Information Acquired Through “Requests for Disclosure, etc.”

Personal information acquired through requests for disclosure, etc. shall only be used to the extent necessary for fulfilling the purpose of the request. The submitted documents will be retained for five years after the period during which relevant personal information is held (or after the response to the request if no relevant personal information exists) and then will be discarded.

7.Reasons for Non-Disclosure of "Personal Information Subject to Disclosure"

The following circumstances may result in non-disclosure. If non-disclosure is determined, notification will be provided with the reason.
Please note that the prescribed fee will still be charged for non-disclosure cases.

1When the address stated on the application form, the address on the submitted identity verification documents, and the address registered with the Company do not match, making identity verification impossible
2When the authority of the proxy cannot be confirmed during an application through a proxy
3When there are deficiencies in the prescribed application documents
4When disclosure may harm the life, body, property, or other rights and interests of the individual or a third party
5When disclosure may significantly interfere with the proper execution of our business
6When disclosure would violate laws or regulations

Matters Related to the Complaint Reception Desk

Point of contact for complaints and inquiries regarding the handling of personal information

Personal Information Protection Consultation Desk

For complaints or inquiries regarding the handling of personal information, please contact us at the following:

Personal Information Protection Consultation Desk, SAXA, Inc.
Address: NBF Platinum Tower 1-17-3, Shirokane, Minato-ku, Tokyo 108-8050, Japan
TEL:+81-3-5791-5511 　 FAX:+81-3-5791-5562

Accredited Personal Information Protection Organization

The Company is a target business operator of the Japan Security Systems Association, an accredited personal information protection organization.
You can file complaints regarding the handling of personal information by target business operators with this association.

Name of the Accredited Personal Information Protection Organization: Japan Security Systems Association

Contact Information for Complaint Resolution: Accredited Personal Information Protection Organization Management Office, Japan Security Systems Association
Address: 1-12-4 Hamamatsucho, Minato-ku, Tokyo 105-0013, Japan
TEL:+81-3-3431-7301

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