Privacy Policy [SAXA Holdings]

Personal Information Protection Policy

SAXA Holdings, Inc. (hereafter "the Company"), endeavors to contribute to the development of society through the development of IT network equipment and systems, as well as appropriate business administration of its subsidiaries, which are mainly engaged in the manufacture and sales of such products.
Under the recognition that the information that can identify a living individual (hereafter "Personal information"), especially customers' private information, must be properly protected as an important social corporate responsibility in executing our business, the Company pays detailed attention to, and expends the utmost effort on, protecting and managing such personal information.

  1. 1The Company observes the stipulations of the Personal Information Protection Law and relevant guidelines, and addresses educational activities to stimulate all the officers and employees (including part-time workers and temporary dispatched workers) to understand the importance and master the proper handling of such personal information.
  2. 2The Company prepares and follows the Compliance Program for managing personal information protection and establishes a dedicated management system. At the same time, the Company places persons responsible for handling customers' personal information in each relevant department and strives to ensure the appropriate handling of personal information.
  3. 3The Company uses personal information only to achieve the purposes that will be detailed for each customer when such personal information is collected. When personal information is entrusted by any other entities such as another company, the Company will properly handle the personal information within the scope of an agreement in accordance with the contractual provisions concluded with said entrusting entities.
  4. 4If the Company requests that customers supply personal information, it informs them of the purpose for the use of such information, the scope of third parties to whom the Company intends to supply such information and the consultation desk of the Company in charge of the subject, in principle.
  5. 5To ensure the correctness and safety of personal information, the Company strives to prevent any problems related to personal information, such as incorrect access to its Website and the loss, destruction, falsification or leakage of information by implementing effective technical measures.
  6. 6The Company will never provide customer personal information to a third party without first obtaining consent from the customer, except when required by law with a reasonable cause.
  7. 7In case of the supply or entrusting of customer information to a third party, except under special circumstances, the Company strives to prevent leakage or redistribution from such third party by entering into a stringent, compulsory agreement with said third party.
  8. 8When a customer makes a request to refer to, correct or delete his or her own personal information, or seeks to prevent the use or provision of such information, the Company responds to such requests within a reasonable period of time. In such a case, please consult with the staff in charge of the Personal Information Protection Consultation Desk or a Company salesperson near you.
  9. 9The Company endeavors to continuously review, evaluate and improve its entire compliance program including the Personal Information Protection Policy.

Create on: April 1, 2005
Last revised on: August 31, 2020
SAXA Holdings, Inc.
President & C.E.O. MARUI Taketo

Personal Information Protection Consultation Desk

Please use the following contact information to make a inquire or complaint about our handling of personal information.

CSR Management Office
Address: NBF Platinum Tower 1-17-3, Shirokane, Minato-ku, Tokyo 108-8050, Japan
TEL: +81-3-5791-5515 FAX: +81-3-5791-5562

Publication under the "Act on the Protection of Personal Information"

The Company "publishes" the following guidelines in compliance with the "Act on the Protection of Personal Information " (hereafter "the Personal Information Protection Law").

Publication of the Purpose for Use about Personal Information

The Company at each use shall clarify the purpose for use of the collected personal information when using said information to achieve the following objectives.

  1. 1To send materials to persons who have requested documents, etc., on products and services of the Company
  2. 2To send products to customers who have implemented the Company's products
  3. 3To supply the Company's service to customers who utilize the service
  4. 4To verify billing and payment to customers who have used any of the Company's products or services
  5. 5To send notices and/or guides related to the maintenance service of the Company's products and/or services to customers who are using them
  6. 6To verify applications for events/seminars related to the Company's products and send tickets
  7. 7To contact the persons who have applied for or visited events/seminars related to the Company's products, such as product information
  8. 8To send a reward to customers who have cooperated in responding to a questionnaire, etc.
  9. 9To perform duties entrusted by any other entities
  10. 10To send necessary materials to and make contact with job candidates who apply for a job with the Company
  11. 11To use in the management of workers who engage in the Company's operations and make various communications incidental to such personnel management
  12. 12To handle administration related to the individual identification numbers of employees (including dependents)
    1. (i)Create tax-income statements related to employee earnings and severance packages
    2. (ii)Provide notification related to residents' tax
    3. (iii)Provide notification on unemployment insurance
    4. (iv)Provide notification on health insurance and welfare annuity insurance
    5. (v)Provide notification on shareholder meetings
  13. 13To handle administration related to the individual identification numbers of employee spouses
    1. (i)Provide notification on Category III insured persons under welfare annuity insurance
  14. 14To handle administration related to the individual identification numbers of persons other than the employee
    1. (i)Create payment records for compensation, fees and other such charges
    2. (ii)Create dividend, distribution of surplus and basic interest expense payment records
    3. (iii)Create payment records for real estate use and other such expenses
    4. (iv)Create payment records to gain approval on real estate and other applications

"Personal Information Possessed by the Company" to Be Kept in a "Manner Easily Accessible by the Subjected Individual"

Personal information possessed by the Company and the purpose for its use thereof is as follows:

Category of the personal information in our possession Outline of the personal information in our possession Purpose for use
Customer information regarding the Company's products and/or services Personal information such as name, address, phone number, etc., supplied by customers regarding the use of the Company's products/services, as well as information regarding the product/service being used
  • Sending of the Company's products and/or materials
  • Supply of the Company's services
  • Verification of billing and/or payment
  • Communications regarding the supply of maintenance service
  • Communication of information on the Company's products or other
Information regarding workers who are engaged in the Company's operations Attribute information on workers for the Company's operations such as name, date of birth, gender, address and contact, as well as other information necessary for personnel management
  • Management of workers for the Company's operations
  • Communications incidental to the personnel management of workers for the Company's operations
  • Notifications to public authorities
  • Collection, contact, and other tasks necessary in operations
Personal information about SAXA officers Name, date of birth, gender, address, contact, and other attribute information about SAXA officers in addition to information necessary for officer management
  • Notifications to public authorities
  • Exercise of rights and performance of duties in accordance with laws and regulations
  • Collection, contact, and other tasks necessary in operations
Personal information about the employees and officers of business partners Name, date of birth, gender, address, contact, and other attribute information about the employees and officers of business partners in addition to information necessary for business partner management
  • Sharing of Information on proper use, quality, safety, effectiveness and other details about products and services
  • Overviews, mailings, and provision of new products and services for each business segment as well as product and service sales promotions
  • Performance of duties and exercise of rights related to business dealings
  • Collection, contact, and other tasks necessary in operations
Personal information about shareholders Name, address, and other attribute information about shareholders in addition to information necessary for shareholder management
  • Exercise of rights and performance of duties in accordance with laws and regulations as well as the Articles of Incorporation
  • Mailings of year-end reports and other materials and contact
  • Shareholder management, such as creating shareholder data, mandated by standards defined by various laws and regulations

Points of note about "sharing" of "retained personal data"

SAXA shares the following personal data for the purposes outlined below.

Items of personal data to share Purpose of sharing Scope of sharing Person in charge of management
Name, address, telephone number, fax number, email address, company (organization) name, position, equipment, installation of machine and devices, services as well as repair history (repair description, outcome, and cause of problem) Contact and other information necessary for maintenance and service of SAXA products
  • SAXA Holdings, Inc.
  • SAXA, Inc.
  • SAXA Business System, Inc.
SAXA Holdings, Inc.
Company name (trade name), address, name, telephone number, payment account, and other information about business partners Debt payments
  • SAXA Holdings, Inc.
  • SAXA, Inc.
  • SAXA Proassist, Inc.
SAXA Holdings, Inc.
Company name (trade name), address, affiliation, position, name, telephone number, electronic mailing address, and other information about business partners Overviews, mailings, and provision of SAXA products and services
Contact about information necessary in operations
  • SAXA Holdings, Inc.
  • SAXA, Inc.
  • SAXA Proassist, Inc.
SAXA Holdings, Inc.

Procedures for Handling a "Request for Disclosure, etc."

If an individual or his/her proxy wishes to refer to the personal information in our possession or to correct or delete such information, the Company handles such requests through the procedures described below.

1.Where to Submit an Application for a "Request for Disclosure, etc."

For a request for disclosure, etc., please send the prescribed application to the address below, together with the necessary documents.
Please note "Documents for Request for Disclosure, etc., Herein" on the envelope in red ink.

Personal Information Protection Consultation Desk

Personal Information Protection Consultation Desk, SAXA Holdings, Inc.
Address: NBF Platinum Tower 1-17-3, Shirokane, Minato-ku, Tokyo 108-8050, Japan

2.Document (Formats) to Be Submitted with a "Request for Disclosure, etc."

Please download the "Personal Information Inquiry Sheet." Enter all the necessary columns and mail together with the documents for identifying the individual.

Personal Information Inquiry Sheet [PDF: 150KB]

Materials to verify the identity of individuals
In cases of personal information related to workplaces, such as employer contact information on "Request for Disclosure, etc."
Materials to verify the identity of an individual who belongs to said company or other organization (certificate of employment, etc.)
In cases of personal information related to private individuals, such as home contact information relevant to "Request for Disclosure, etc."

One copy of any of the following:

  1. 1Copy of driver's license
  2. 2Copy of passport (travel documents)
  3. 3Copy of Basic Resident Registration Card
  4. 4Copy of health insurance card
  5. 5Family register or abstract (original issued in the last three months)
  6. 6Copy of Resident Recoord(original issued in the last three months) or other materials to verify the identity of an individual

3."Request for Disclosure, etc." through a proxy

A "Request for Disclosure, etc." by guardians of a minor or adult ward, or a proxy appointed by the individual to request disclosure needs to provide the following materials in addition to the materials in the previous items by mail or by visiting the SAXA office.

In cases of a guardian:
  1. 1SAXA application
  2. 2One copy of a family register or health insurance card including dependents
In cases of an adult ward other than guardians:
  1. 1SAXA application
  2. 2One copy of a public certificate showing relationship between individual and adult ward
  3. 3One copy of materials to verify the identity of the adult ward
    (Copy of a driver's license, passport, etc.)
In cases of a proxy appointed by the individual
  1. 1SAXA proxy application
  2. 2One copy of the personal seal registration of the individual

4.Fees and payment methods of "Request for Disclosure, etc."

In cases of requests for disclosure of personal information

¥540 per request
Please include ¥540 in postage with the application when sending a request for disclosure by mail.

  • *SAXA will contact you about any insufficient payment or missing fees sent with an application.
  • *Please be aware SAXA will not respond to requests for disclosure if payment is not provided within the designated period.
In cases of requests for revisions, additions, deletions or usage stoppage of personal information for disclosure or requests to stop sharing of personal information with third-parties
No fees apply.

5.Procedure to respond to "Request for Disclosure, etc."

SAXA will respond in writing to the address included on the request for disclosure application.

6."Usage purposes" of personal information collected for requests of disclosure

Personal information collected for processing requests for disclosure are only used within a scope necessary to handle the request for disclosure. The materials that are submitted are stored for the same period as the personal information relevant to the disclosure and five years thereafter (five years from responding to the request for disclosure if there is no personal information relevant to the disclosure). The materials that are submitted are destroyed thereafter.

7.Reasons for not disclosing "Personal Information Possessed by the Company"

SAXA cannot disclose personal information in the cases outlined below. We will notify you with the reason if the request for disclosure is denied.
Moreover, the designated fees must be paid even if the request for disclosure is denied.

  1. 1The identity of the individual cannot be verified, such as when the address included on the application, the address included on the materials to verify the identity of the individual, and the address registered with SAXA Holdings, Inc. do not match.
  2. 2The proxy rights cannot be verified when an application is made through a proxy
  3. 3Discrepancies are found between the designated application materials
  4. 4Disclosure has a potential to harm the life, safety, assets or other rights and gains of the individual or a third party
  5. 5Disclosure places a significant or potentially significant burden on the proper execution of SAXA operations
  6. 6Disclosure violates other laws or regulations

Items concerning the "complaints" desk

Contact for inquires or complaints related to the handling of personal information

Personal Information Protection Consultation Desk

Please use the following contact information to make a inquire or complaint about our handling of personal information.

Personal Information Protection Consultation Desk,SAXA Holdings, Inc.
Address: NBF Platinum Tower 1-17-3, Shirokane, Minato-ku, Tokyo 108-8050, Japan
TEL: +81-3-5791-5515 FAX: +81-3-5791-5562